Refund and Cancellation Policy
Thank you for choosing Homvery. This Refund and Cancellation Policy explains our guidelines regarding refunds and cancellations for the services provided through our platform. By using our services, you agree to comply with this policy.
1. Cancellation of Services
1.1 User-initiated Cancellations:
As a user, you have the right to cancel a service request before it is accepted by a service provider. To cancel a service request, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request. However, please note that once a service request is accepted by a service provider, it may be subject to the terms and conditions set forth by the provider.
1.2 Service Provider-initiated Cancellations:
In rare cases, a service provider may need to cancel a confirmed service request due to unforeseen circumstances or reasons beyond their control. If a service provider cancels a confirmed service request, we will notify you as soon as possible and assist you in finding an alternative service provider or obtaining a refund, subject to the conditions outlined in this policy.
2.1 Service Provider Liability:
Homvery acts as a platform connecting users with service providers. While we make efforts to ensure the quality and reliability of the service providers on our platform, we do not directly provide the services. Therefore, Homvery is not liable for any refunds for services rendered by service providers.
2.2 Assistance with Refunds:
However, in the event of unsatisfactory service or a dispute with a service provider, Homvery is committed to assisting you in resolving the issue and obtaining a fair resolution. We will facilitate communication between you and the service provider and provide guidance to help you seek a refund, if applicable.
2.3 Third-Party Payment Processors:
If you made a payment through a third-party payment processor (e.g., PayPal, Stripe), the refund process may be subject to their terms and conditions. Any fees or charges imposed by the payment processor in connection with the refund will be your responsibility.
3. Dispute Resolution
If you encounter any issues with the services provided or have a dispute regarding a refund, we encourage you to contact our customer support team. We will diligently review your case and work towards a fair resolution.
4. Changes to the Policy
Homvery reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. By continuing to use our services after the policy has been updated, you agree to be bound by the revised terms.
5. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at [email protected]. Our customer support team will be happy to assist you.